The Ottoman Empire – Terms And Conditions


1. General
The Ottoman Empire (the lessor), rents the equipment described on the clients (the lessee) invoice, which is subject to the following terms and conditions.
1.1. The rented equipment remains the property of The Ottoman Empire.
1.2. The client will be held liable for any equipment lost or damaged during the stipulated rental period, at a replacement price plus 10% handling fee and any transport charges incurred.
1.3. The Ottoman Empire is not liable to you or any third party for any injury, including, but not limited to, death or damage caused by or resulting from misuse or abuse of its goods and damage caused by the customer or any of its agents, employees or representatives.
1.4. Further to the above, The Ottoman Empire shall not be liable for any loss or damage of whatsoever nature, including consequential loss or damage and loss for profit arising out of delays or failure to deliver due to fire, explosion, unavoidable breakdown of machinery, government acts and/or regulations, strikes, war (declared or not) or by any other acts of God or similar circumstances which are reasonably beyond the control of, and unforeseen by, The Ottoman Empire.
1.5. The client is aware of the purpose for which the equipment is intended and shall use the equipment for such purpose only.
1.6. The Ottoman Empire does not do set ups and breakdowns of any hired equipment: chairs, tables, décor, crockery, cutlery, linen, etc. unless quoted for and agreed upon beforehand
1.7. The Ottoman Empire reserves the final right of interpretation of the use and terms of hire of its items.
2. Rental Period
2.1. The rental period is stated on the quotation or invoice.
2.2. Any additional period will be charged at the rates on the price list, until the client returns the equipment or collected by The Ottoman Empire.
3. Booking and Payment
3.1. To secure a booking, we require minimum 50% non-refundable deposit for orders over R2000. Orders bellow R2000 require full payment to secure booking, 50% of Total is non-refundable. Quotes are valid for 7 days.
3.2. In the event of an order over R2000.00 where a 50% deposit is payable to confirm the booking, the balance of the full order price should be made 7 days prior to the delivery date, at the latest.
3.3. We accept EFT, cash and SnapScan payments only.
3.4. Proof of payment must be sent via the bank or via email to accounts@theottomanempire.co.za.
3.5. Payment must reflect in our bank account in order to be confirmed.
3.6. The Ottoman Empire will not be held responsible for any discrepancies due to client’s failure to check their quote/ booking before making payment.
3.7. No order will be processed and items will not be delivered nor allowed to be pick-up by the client if the outstanding balance is not settled.
3.7.1. Any shortages or damages will be charged for at the replacement price. The owing amount is due 2 days after client receives the shortages invoice.
3.8. Clients who do not settle their outstanding balances will be subject to being handed-over to a debt collector.
3.8.1. Clients that have been handed-over to a debt collector are to make payments to the debt collector by the stipulated date in order to avoid legal proceedings.
3.8.2. Alterations to quotes/ bookings must be done in writing, via email,
3.9. No alterations to orders will be accepted 14 calendar days prior to the hiring date. Reductions to quantities will not be considered and no refund will be applicable 14 calendar days prior to the hiring date. Any increase to orders will be subject to availability.
3.10. Any special requests such as furniture recovering will be at an additional cost to the client, unless the colour change is black or white as per the standard colours of The Ottoman Empire.
4. Delivery and Collection
4.1. The client must collect and return the goods on the stipulated dates stated on the booking.
4.2. Items must be collected on the “Date Out” by 12:00.
4.3. Items must be return on the “Return Date” by 12:00.
4.4. If the client does not return the entire order by 12:00 on the specified “Return Date”, a reasonable penalty fee will be deducted from the refundable deposit which will depend on the specific circumstances of the hire. The client also agrees to pay half the daily hire fee for the first additional day, and the full daily charge for each day thereafter until such time as all of the goods are returned
4.4.1. Clients will be charged the replacement cost for items not returned.
4.5. The Ottoman Empire delivers and collects at a fee, depending on the area and availability of transport.
4.6. The Ottoman Empire reserves the right to decline transportation service.
4.7. Transport fee is charged on the basis that items are delivered on the ground floor. An additional fee will be charged if items are required to be on a different floor level.
4.8. Any deliveries involving stairs, elevators, or paths with large obstacles that could prevent easy access to the drop-off location, or excessive distances from our truck will be billed at an additional rate.
4.9. Items must be ready for collection in the same place and manner they were delivered; chairs must be stacked, cushions must be packed in plastic bags, linen must be dry and all other items must be in their original packaging.
4.10. Failure to comply with 4.9 the client will be charged an additional fee for breakdown of items and chairs.
4.11. Should the equipment not return in the same packaging as per 4.9, the client will be liable for the replacement cost of the packaging.
4.12. Delivery and Collection dates are stipulated on Quotes, Bookings, Contracts and Invoices. It is the Clients responsibility to ensure that the dates are correct and that items can be stored in a safe and sheltered place until collection.
4.13. The Ottoman Empire will not be held liable nor responsible for the client’s failure to inform about changes in Delivery and Collection dates and times. Clients will be subject to cancellation of the order without refund and/or penalties may be applicable.
4.14. The Ottoman Empire cannot be held responsible for any damages incurred when clients use their own transportation or a courier company.
4.15. Clients using a courier company are subject to accepting that goods leave The Ottoman Empire premises in good condition. The manner in which goods arrive at the clients’ premises or venue is not the responsibility of The Ottoman Empire.
4.16. Clients using a courier company to return goods are subject to The Ottoman Empire verifying the condition of the goods. In such a case the only valid count of goods shall be that of The Ottoman Empire, clients will be held liable for any damages or losses.
4.17. Clients will be held liable for any damages or losses occurred during their own transportation and or that of a courier company.
4.18. On delivery, the client or another person designated by the client, must check all the items and sign the delivery note.
4.19. Failure to sign the delivery note by the client or another person designated by the client, The Ottoman Empire will not be held liable for any discrepancies.
4.20. Clients have 24 hours after delivery or pick-up of goods to contact The Ottoman Empire in writing via email for any discrepancies. Thereafter The Ottoman Empire is under no obligation to neither rectify the mistake nor accept any discrepancies
4.21. On collection, the client or another person designated by the client, must check all the items and sign the collection note.
4.22. Failure to sign the collection note by the client or another person designated by the client, the client will be liable for any damages or losses suffered when The Ottoman Empire checks the collected items.
4.23. The client will be subject to The Ottoman Empire checking the items collected or received from the client. Any discrepancies the client will be held liable.
4.24. If a client does not declare items missing, the client is subject to The Ottoman Empire checking the items; clients will be held liable for shortages or damaged items.
4.25. If a client declares missing items, the client is still subject to The Ottoman Empire checking the items and will be liable for the declared and undeclared missing and damaged items.
4.26. Final count of returned goods is done at The Ottoman Empire warehouse premises. This is the only valid count of returned goods, including goods collected by The Ottoman Empire.
4.26.1. Any changes to the agreed time and or date of delivery and or collection shall be subject to additional fees.
4.26.2. Normal transport fees apply from Monday to Friday. Additional transport fees are charged afterhours and on Saturdays, Sundays and Pubic Holidays.
4.26.3. After hour rates will apply on deliveries/ services carried out after hours on Monday-Friday and on Saturdays, Sundays and Public Holidays
4.27. The Ottoman Empire will not be held liable for late or non-delivery of goods as a result of a supervening impossibility.
5. Care of Goods
5.1. Flower vases must be washed and placed in the containers provided.
5.1.1. Failure to comply with 5.1, the client will be charged a washing fee determined by The Ottoman Empire.
5.2. Linen should be dry and placed in plastic bags.
5.3. Linen that returns with non-removable stains, mould, torn or burned, the client will be charged the full replacement cost of the Linen.
5.4. Linen that returns with excess wax that requires more than one washing, the client will be charged a washing fee.
5.5. All hired property of The Ottoman Empire, including furniture, linen, carpets and décor, must be stored in a safe and sheltered location, when not in use.
5.5.1. Failure to comply with 5.5, the client shall be liable for any damages or losses suffered by The Ottoman Empire.
5.6. Flower petals and other stainable products are not allowed to be used on carpets, linen and lounge furniture.
5.6.1. Failure to comply with 5.6, the client will be charged a washing fee and may be subject to paying the replacement cost of the damaged carpet, furniture and or linen.
5.7. All Lounge furniture is strictly for indoor use only. No outdoor use of lounge furniture is allowed.
5.8. Transportation of all lounge furniture is strictly done by The Ottoman Empire.
6. Cancellation
6.1. Cancellation of an item:
6.1.1. 50% of total amount of the item is non-refundable.
6.2. Cancellation of entire booking:
6.2.1. 50% of total amount on the booking is non-refundable on cancellation.
6.2.2. Seven calendar days prior to pick or delivery (Date Out) of booking, The Ottoman Empire shall be entitled to 100% of the booked amount.
6.3. The client furthermore agrees to be liable for all the The Ottoman Empire legal costs for the attorney/ client scale, including collection commission, in respect of any proceedings instituted by The Ottoman Empire for the recovery of any amounts owning by the client in terms of the agreement.
6.4. These terms and conditions are binding upon payment